M commerce blog – SimiCart https://www.simicart.com/blog Fri, 17 Nov 2017 09:53:58 +0000 en-US hourly 1 https://www.simicart.com/blog/wp-content/uploads/2016/11/cropped-simicart-logo-150x150.png M commerce blog – SimiCart https://www.simicart.com/blog 32 32 Catalog Price Rules Not Working in Magento 2 https://www.simicart.com/blog/catalog-price-rules-not-working-magento-2/ https://www.simicart.com/blog/catalog-price-rules-not-working-magento-2/#respond Fri, 17 Nov 2017 09:52:13 +0000 https://www.simicart.com/blog/?p=9220 What is Catalog Price Rules? Magento 2 allows store owners to apply price rules for one or more categories. In the below example we created the rule “Black Friday” to apply discount for any products in category “Video Download”. In your Magento 2 backend, go to Marketing > Promotions > Catalog Price Rule. Click Apply […]

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What is Catalog Price Rules?

Magento 2 allows store owners to apply price rules for one or more categories. In the below example we created the rule “Black Friday” to apply discount for any products in category “Video Download”.

video download

In your Magento 2 backend, go to Marketing > Promotions > Catalog Price Rule.

catalog price rules

Click Apply Rules to enable the rule you just created (Black Friday rule in this case).

black friday rule

Check your frontend to see if this rule is applied or not.

price rules not working

As you can see, the Black Friday rule hasn’t been applied at all.

How to solve this problem?

You can follow these simple steps to solve the catalog price rule error:

  1. Open a command line tool (SSH or Terminal)
    ssh login
  2. Access the root folder of your Magento 2 installation location
    magento 2 root folder
  3. Run this line
    php bin/magento indexer:reindexreindex
  4. Check your frontend to see if it’s working
    price rule success

It works now!

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There has been an error processing your request https://www.simicart.com/blog/error-processing-request/ https://www.simicart.com/blog/error-processing-request/#respond Thu, 16 Nov 2017 03:06:40 +0000 https://www.simicart.com/blog/?p=9216 What is “There has been an error processing your request”? “There has been an error processing your request” is a common error message that you will encounter when working with Magento. This message itself is NOT an error, but a notification on some errors occurring in your system. We usually see this error message when […]

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What is “There has been an error processing your request”?

“There has been an error processing your request” is a common error message that you will encounter when working with Magento. This message itself is NOT an error, but a notification on some errors occurring in your system.

there has been an error processing your request

We usually see this error message when installing a new Magento theme/module. The conflict between some components of Magento cause this error and Magento cannot operate properly. Another common cause is related to cache folder of Magento.

How to debug the error

As can be seen in the error page, we will need to check error log record number xxxxxxx. Error log files of Magento are generated in /var/report. You will need an FTP client to open the file and read error log.

You can also enable printing error by navigating to Magento/errors, you will find a file named local.xml.sample. Rename this file to local.xml. Next, flush Magento cache and reload the error page. Now you will see error displayed as below

error log

Now you just need to solve the error displaying on the page. After that, the “There has been an error processing your request” message will disappear.

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Magento 403 Forbidden Error https://www.simicart.com/blog/magento-403-forbidden-error/ https://www.simicart.com/blog/magento-403-forbidden-error/#respond Wed, 15 Nov 2017 07:33:48 +0000 https://www.simicart.com/blog/?p=9212 Magento is one of the most flexible eCommerce platform available today. However, come along with its popularity, there are so many common errors which Magento users often face. This post shows you more about the most common error: 403 forbidden   What is 403 Forbidden error?   403 Error or No Access Permission means that […]

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Magento is one of the most flexible eCommerce platform available today. However, come along with its popularity, there are so many common errors which Magento users often face.

This post shows you more about the most common error: 403 forbidden

 

What is 403 Forbidden error?

 

403 Error or No Access Permission means that you do not have permission to view requested files or resources.

 

Why does it happen?

 

This issue occurs by any of the following reasons:

  • Incorrect File Permissions
  • “No Indexing” in .htaccess file is improperly used

How to fix 403 Forbidden error?

In Magento 1

  • Check file permissions

First, you will want to check the file permissions that each of your files has set. If a file or folder is set to “777” which is “world” writable for security reasons the 403 error will be displayed to protect your website from hacks. Folders should have the permissions set to “750” or “755” and files should be set to “644”.

If you have SSH Access, you can resolve this easily. Make sure you’re in the root directory of your Magento installation, and then execute the following commands:

find ./ -type f | xargs chmod 644
find ./ -type d | xargs chmod 755
chmod -Rf 777 var
chmod -Rf 777 media
  • Check “No Index” in .htaccess file

Once you have verified that all the permissions are correct but the issue still persists, you will need to check your .htaccess file. Keep in mind that you can have multiple .htaccess files in your account, so you may need to search / modify .htaccess files other than public_html/.htaccess. For example, if you have an addon domain located at public_html/addon_domain, you’ll need to check any .htaccess files within that folder as well. If one of the lines in the actual file says “Options All -Indexes” then simply remove “-Indexes” and save the file.

In Magento 2

Find your username with this command:

whoami

Then navigate and check if you have config for this user or create if it doesn’t exist:

cd
  1. Find your username with this command:
    whoami
  2. Then navigate and check if you have config for this user or create if doesn’t exist:
    cd /etc/apache2/user/
    touch <username>.conf

    Where username is an user name used to run Apache server.

  3. Add the following configuration (note that this is only for Yosamite):
    sudo vi /etc/apache2/user/<username>.conf

    Add the following content:

    <Directory "/Users/<username>/Sites/">
    AddLanguage en .en
    LanguagePriority en fr de
    ForceLanguagePriority Fallback
    Options FollowSymlinks Indexes MultiViews
    AllowOverride All
    Order allow,deny
    Allow from localhost
    Require all granted
    </Directory>
  4. Add lines in the /etc/apache2/httpd.conf configuration file:
    sudo vi /etc/apache2/httpd.conf

    Check and uncomment the line:

    Include /private/etc/apache2/extra/httpd-userdir.conf
  5. In the httpd-userdir.conf file ensure to uncomment line:
    Include /private/etc/apache2/users/*.conf
  6. Restart Apache server
    sudo /usr/sbin/httpd -k restart
apache2/user/
touch <username>.conf

Where username is an user name used to run Apache server.

Add the following configuration (note that this is only for Yosamite):

sudo vi /etc/apache2/user/<username>.conf

Add the following content:

<Directory "/Users/<username>/Sites/">
AddLanguage en .en
LanguagePriority en fr de
ForceLanguagePriority Fallback
Options FollowSymlinks Indexes MultiViews
AllowOverride All
Order allow,deny
Allow from localhost
Require all granted
</Directory>

Add lines in the /etc/apache2/httpd.conf configuration file:

sudo vi /etc/apache2/httpd.conf

Check and uncomment the line:

Include /private/etc/apache2/extra/httpd-userdir.conf

In the httpd-userdir.conf file ensure to uncomment line:

Include /private/etc/apache2/users/*.conf

Restart Apache server

sudo /usr/sbin/httpd -k restart

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How to customize your Magento Email Template? https://www.simicart.com/blog/customize-magento-email-template/ https://www.simicart.com/blog/customize-magento-email-template/#respond Wed, 15 Nov 2017 04:31:15 +0000 https://www.simicart.com/blog/?p=9200 Since open rates is higher for transactional email than promotional email, creating a transactional email which fits your brand is an important thing. In this tutorial, I’m gonna show you how to customize your Transactional Email Template by using your Magento Admin within only 4 steps. Step 1: Upload your own logo Navigate to System […]

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Since open rates is higher for transactional email than promotional email, creating a transactional email which fits your brand is an important thing.

In this tutorial, I’m gonna show you how to customize your Transactional Email Template by using your Magento Admin within only 4 steps.

Step 1: Upload your own logo

  1. Navigate to System > Configuration and open “Design” section on the left menu
    Magento design configuration
  2. Upload your logo under Transactional Emails section.

    Magento logo config

A small tip for the responsive email is that the dimension of image upload is three times as large as the required size in the header.

Step 2: Customize your email header/footer

Thanks to Magento, you can create your own email header and footer in a few minutes.

  1. Go to System > Transactional Emails
  2. Click Add new template
  3. Choose Email – Header/Email – Footer on Template drop down menu
    Magento header and footer
  4. Click Load Template
  5. Fill out the Template information
    Magento email header
  • Used as Default For: where your custom template will be located
  • Template Name: the name of your custom template
  • Template Content: the content of your header/footer
  1. Save your custom header/footer

Step 3: Customize your email content

The way to customize your email content is the same as creating your email header/footer

  1. In your Magento Admin, navigate to System > Transactional Emails
  2. Click Add new template
  3. Choose a default template from the drop down menu
    Magento Template
  4. Set Locale to your store language
    Magento Locale
  5. Click Load Template
  6. Fill out the template information
    Magento template information
  • Used as Default For: where your custom template will be located
  • Template Name: the name of your custom template
  • Template Subject: your email subject
  • Template Content : the body of your message.
  • Template Styles: the CSS code block for your email template
  1. Click Preview Template button to check how your email looks. Edit the template until you are happy with it. Then click Save Template.
    Preview template magento

Preview template

Step 4: Apply your configuration

Clicking Save Template just allow you to add your custom template to the available template list. You have to apply your recent configuration if you would like to use it as default.

Firstly, to apply your custom email header/email footer, follow these steps:

  1. Go to System > Configuration > Design
  2. Choose your custom header/custom footer on drop down menu at Email header/email footer field.

Secondly, to apply your custom email content, just follow the path in the Template Information box in the previous step. For example, we have added the custom template for transactional expired at third step. To apply it we will follow these steps:

  1. Go to System > Configuration
  2. Choose the Reward Point section (for example purpose only) on left menu
  3. At the email configuration box, choose the custom email on drop down list at Template of email sent to Customer before a transaction expires field
    Apply configuration
  4. Click Save Config

Notice that the place to apply your custom template depends on the type of template that you choose to change. It could be applied in the Sales Email on left menu if you custom “Invoice update” template or in the Customer configuration if you change the “Email for Register” template, etc.

The easiest way to know where to apply your configuration is copying the path at Used as Default For section before saving your custom template.

used as default for

By following the four steps above, you can create your own responsive transactional email based on the default one of Magento.

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Magento Optimization https://www.simicart.com/blog/magento-optimization/ https://www.simicart.com/blog/magento-optimization/#respond Wed, 15 Nov 2017 03:54:39 +0000 https://www.simicart.com/blog/?p=9188 As any other eCommerce platforms, Magento faces problems with speed and performance over time. Dealing with these issues and optimizing the system are the most important activities to SEO, sales and customers’ retention. These below tips are some easy ways to keep your Magento website optimized: 1. Stay up-to-date Magento always inform users if there […]

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As any other eCommerce platforms, Magento faces problems with speed and performance over time. Dealing with these issues and optimizing the system are the most important activities to SEO, sales and customers’ retention.

These below tips are some easy ways to keep your Magento website optimized:

1. Stay up-to-date

Magento always inform users if there is any new updates available so make sure you do not miss the update notification. New updates are usually released with performance improvements and bugs fixes.

magento updates

Below are the steps you need to keep in mind when upgrading into a new Magento version:

  1. Install a brand new version of Magento file tree
  2. Upgrade outdated database
  3. Don’t forget to merge old themes and extensions to the new version

2. Managing Cache

There are many ways to manage cache, such as browser caching, gzip compression, expire headers, and page caching.

In Magento, navigate to System/Cache Management to manage your caches (make sure that you enable all cache types)

magento cache

Browser Caching

Browser caching is one of many cache form that can be optimized. The following Gzip compression and expire headers are one of many code snippets that you can use for your .htaccess file (or .htaccess.sample for Magento 2).

Gzip Compression

Web pages and stylesheets are sent to browser as a gzip compression at server level.

<IfModule mod_deflate.c>
 # Compress HTML, CSS, JavaScript, Text, XML and fonts
 AddOutputFilterByType DEFLATE application/javascript
 AddOutputFilterByType DEFLATE application/rss+xml
 AddOutputFilterByType DEFLATE application/vnd.ms-fontobject
 AddOutputFilterByType DEFLATE application/x-font
 AddOutputFilterByType DEFLATE application/x-font-opentype
 AddOutputFilterByType DEFLATE application/x-font-otf
 AddOutputFilterByType DEFLATE application/x-font-truetype
 AddOutputFilterByType DEFLATE application/x-font-ttf
 AddOutputFilterByType DEFLATE application/x-javascript
 AddOutputFilterByType DEFLATE application/xhtml+xml
 AddOutputFilterByType DEFLATE application/xml
 AddOutputFilterByType DEFLATE font/opentype
 AddOutputFilterByType DEFLATE font/otf
 AddOutputFilterByType DEFLATE font/ttf
 AddOutputFilterByType DEFLATE image/svg+xml
 AddOutputFilterByType DEFLATE image/x-icon
 AddOutputFilterByType DEFLATE text/css
 AddOutputFilterByType DEFLATE text/html
 AddOutputFilterByType DEFLATE text/javascript
 AddOutputFilterByType DEFLATE text/plain
 AddOutputFilterByType DEFLATE text/xml

 # Remove browser bugs (only needed for really old browsers)
 BrowserMatch ^Mozilla/4 gzip-only-text/html
 BrowserMatch ^Mozilla/4\.0[678] no-gzip
 BrowserMatch \bMSIE !no-gzip !gzip-only-text/html
 Header append Vary User-Agent
</IfModule>

Expire Headers

Request a file from server or taking an available one from the cache browser are the function of expire headers.

<ifModule mod_expires.c>
    ExpiresActive On
    ############################################
    ## Add default Expires header
    ## http://developer.yahoo.com/performance/rules.html#expires
    <FilesMatch “\.(ico|pdf|flv|jpg|jpeg|png|gif|js|css|swf)$”>
    ExpiresDefault “access plus 1 year”
    </FilesMatch>
    </ifModule>

Page Caching

The most powerful way for Magento optimization could be considered as page caching. Loading pages by visited one from cache makes the web server much faster.

You can check out some of Page Caching extensions for Magento below:

3. Image Optimization

Over 50 percent of a website’s pages is taken by images. Thus, optimizing image weight would potentially speed up your pages. There are a couple of online tools and extensions for Magento that you can use to compress and decrease your image weight:

magento image optimization

4. Merge CSS and JavaScript Files

Merging your CSS with JavaScript files helps decrease the number of HTTP requests to server and consequently reduce loading time on pages.

  1. Navigate to System/ Configuration/ Advanced/ Developers
    magento developers
  2. In JavaScript Settings and CSS Settings, set the status to Yes and click on Save Config.
    merge css and javascripts
  3. After files get merged, cache needs to be cleared and refreshed. (you can follow the mentioned cache process).

5. Clean Up Magento Database & Logs

As by Magento default, logs are kept for 180 days. Shorten this period can help you save some database space.

  1. Navigate System/ Configuration/ Advanced/ Advanced/ Log
  2. Change Save Log, Days to whatever you prefer

    magento logs

  3. Click on Save Config

6. Run Magento Compilation (for Magento 1)

Everytime a page loads, lots of filesystem reads are generated. Magento compiler helps to decline these reads up to 50 percent.

  1. Navigate to System/ Tools/ Compilation
  2. Click on Run Compilation Process
    magento compilation

Remember to disable Compiler before any new extension installation or Magento upgrade.

7. Indexes Update

Usually, Magento indexes are automatically updated to speed up MySQL queries. However, some updates need to be handled manually and make sure that you do not forget it.

  1. Navigate to System/ Index Management
  2. Select the indexes that you would like to update. In the dropdown, choose Reindex Date (Magento 1)
    magento index management or Update on Save (Magento 2)
    magento 2 index management
  3. Click Submit.

 

 

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Magento Service Temporarily Unavailable https://www.simicart.com/blog/magento-service-temporarily-unavailable/ https://www.simicart.com/blog/magento-service-temporarily-unavailable/#respond Wed, 15 Nov 2017 02:42:18 +0000 https://www.simicart.com/blog/?p=9185 What is “Service Temporarily Unavailable”? “Service Temporarily Unavailable” is a Magento system message that appears everytime an operation (plugin installation, upgrade) is happening. This is to hide from customers any error occurs during the process. When this message is showing, your website is completely unavailable. Why is it still there? Technically, this message should disappear […]

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What is “Service Temporarily Unavailable”?

Magento service temporarily unavailable

“Service Temporarily Unavailable” is a Magento system message that appears everytime an operation (plugin installation, upgrade) is happening. This is to hide from customers any error occurs during the process. When this message is showing, your website is completely unavailable.

Why is it still there?

Technically, this message should disappear when a certain operation is complete. So why sometimes it is still showing after all tasks are done?

When your Magento website is under some operation, it generates a file that has the only function of showing “Service Temporarily Unavailable” message.

  • Magento 1.x: maintenance.flag file in Magento root folder
  • Magento 2.x: .maintenance.flag file in folder [root magento folder]/ var

Normally this file will be deleted automatically right after the operation is complete. However in some cases, there may be some error during the process that prevents Magento from deleting this file, which is why you still see the message after all the tasks are done.

How do I get rid of it?

  • Magento 1.x: Manually delete maintenance.flag file in Magento root folder
  • Magento 2.x: Manually delete .maintenance.flag file in folder [Magento root folder]/var

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Please re-run Magento compile command https://www.simicart.com/blog/please-re-run-magento-compile-command/ https://www.simicart.com/blog/please-re-run-magento-compile-command/#respond Tue, 14 Nov 2017 10:19:42 +0000 https://www.simicart.com/blog/?p=9182 What is Magento Compilation? The Magento Compilation is a feature that allows you to compile all Magento installation files (source code, including plugins) into a single folder in order to create a single include path. This feature is designed to improve the performance of your online store and is supposed to give between 25% and […]

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What is Magento Compilation?

The Magento Compilation is a feature that allows you to compile all Magento installation files (source code, including plugins) into a single folder in order to create a single include path. This feature is designed to improve the performance of your online store and is supposed to give between 25% and 50% increase in your page load speed.

If compilation is turned on in Magento, whenever there’s a change of source in the root folder, you need to re-run the compilation process for that change to be applied on your website.

“Please re-run Magento compile command” message

please re-run magento compile command

This is a system message that appears whenever there’s a change in Magento source. Every time the upgrade command is finished, you’ll see this message.

To run the compile command, type this line:

php bin/magento setup:di:compile

In Magento 2, if you already disable compilation or are working in dev-mode, you can ignore this message.

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Could not resolve host ‘magento-community’ https://www.simicart.com/blog/not-resolve-host-magento-community/ https://www.simicart.com/blog/not-resolve-host-magento-community/#respond Mon, 13 Nov 2017 07:42:21 +0000 https://www.simicart.com/blog/?p=9177 If you download plugins through Magento Connect Manager, there’s a chance that you get the error “Could not resolve host: magento-community”. This error appeared after the upgrade of Magento Connect Manager from v1.0 to v2.0. This can be solved by modifying your extension key path: Magento Connect Manager v1.0: magento-community/extension_key Magento Connect Manager v2.0: http://connect20.magentocommerce.com/community/extension_key  

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If you download plugins through Magento Connect Manager, there’s a chance that you get the error “Could not resolve host: magento-community”.

could not resolve host error

This error appeared after the upgrade of Magento Connect Manager from v1.0 to v2.0. This can be solved by modifying your extension key path:

  • Magento Connect Manager v1.0: magento-community/extension_key
  • Magento Connect Manager v2.0: http://connect20.magentocommerce.com/community/extension_key

solve could not resolve host

 

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Change Order Status in Magento 2 https://www.simicart.com/blog/change-order-status-magento-2/ https://www.simicart.com/blog/change-order-status-magento-2/#respond Fri, 10 Nov 2017 07:33:54 +0000 https://www.simicart.com/blog/?p=9165 The difference between order state and order status   Order states is exactly what it sounds: the states of an order in Magento, including Canceled, Closed, Complete, On Hold, Payment Review, Pending, Pending Payment, Processing. These are pre-defined order states in Magento 2. What if store owners want to re-define these order states? The answer is […]

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The difference between order state and order status

 

Order states is exactly what it sounds: the states of an order in Magento, including Canceled, Closed, Complete, On Hold, Payment Review, Pending, Pending Payment, Processing. These are pre-defined order states in Magento 2.

What if store owners want to re-define these order states? The answer is order statuses. Store owners can create their own order statuses corresponding with Magento default order states. Inside Magento backend, store owner only see order status, not order states.

order status magento 2

In short, Magento system view order as states, store owners view order as statuses.

How to create an order status?

In your Magento 2 backend, go to Stores > Settings > Order Status

order status menu

Click “Create New Status

create new status

Enter Status Code and Status Label, along with specific labels for each store view.

create new order status

Then you need to assign the newly created status to a state. Click “Assign Status To State“.

assign status to state

Select the state that you want to assign for your status. Remember to check the box before “Use Order Status As Default”. Then click “Save Status Assignment“.

save status assignment

How to change order status?

Go to Sales > Orders to view a list of your existing orders.

magento 2 order list

Click on the order whose status you want to change.

change order status magento 2

On the order detail page:

  • Edit: the current order will be canceled and duplicated into a new one
  • Cancel: delete order
  • Send email: send an email with order details to customers
  • Hold: change order state to On Hold
  • Invoice: change order state to Processing
  • Ship: change order state to Complete (after submitting shipment)
  • Reorder: resubmit the same order

These options change the order state, and as mentioned above, each state can be assigned by multiple statuses. For example, for Pending state, I created two statuses: SM Pending and SH Pending, so I can change the status for this order into either SM Pending or SH Pending under Notes for this Order. (Note that the state of this order is still Pending)

change order statuses

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Change Store Email Addresses in Magento 2 https://www.simicart.com/blog/change-store-email-addresses-magento-2/ https://www.simicart.com/blog/change-store-email-addresses-magento-2/#respond Mon, 06 Nov 2017 04:39:58 +0000 https://www.simicart.com/blog/?p=9132 In Magento 2, you can have up to five different email addresses for each store(view). These email addresses are used to send automated emails to customers, and can be assigned for five different roles: General Contact, Sales Representative, Customer Support, and two custom roles. How to configure email addresses for your store On the left […]

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In Magento 2, you can have up to five different email addresses for each store(view). These email addresses are used to send automated emails to customers, and can be assigned for five different roles: General Contact, Sales Representative, Customer Support, and two custom roles.

How to configure email addresses for your store

  1. On the left menu, go to Stores > Settings > Configuration

    configuration menu

  2. Under General, click Store Email Addresses

    change email address

  3. Uncheck “Use system value” box to enter your own information. Configure Sender Name and Sender Email for each role
  4. Finally, click Save Config.

 

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