A SimiCart Customer Story - SomProduct

Going extra miles to deliver the best shopping experience

FOUNDED
2008
WEBSITE
somproduct.ro
INDUSTRY
Home & Deco
LOCATION
Romania

SomProduct is a furniture and mattresses retailer based in Baia Mare, Romania that sells products of the highest quality at the best prices. The SomProduct website has over 4000 products, welcome discount’s and periodical sales, aims at preserving quality and comfort, but also bringing novelty and variety. 

SOMPRODUCT, INSPIRING COMFORT!

This is the motto that motivates us every day, the desire to create and offer products that improve the level of comfort of each buyer. Because we know how important it is to have a restful sleep and surround us with beautiful and good quality objects, SomProduct aims to bring top products to the Romanian market, made with a special attention to detail. 

SomProduct's Business Goal

Attention to detail, dedication and permanent orientation to our customers' needs will always remain our priorities. Today, customer care has expanded the company's portfolio with prestigious Home & Deco articles. One of the most important contribution to our success in this industry is our store expansion to mobile - a shopping app powered by SimiCart.

HOW SomProduct achieves the goal with SimiCart?
FAVORITE FEATURES
Increase Conversion Rate
  • Zopim Chat
  • Voice Search
Grow Customers' Loyalty
  • Reward Point
  • Facebook Connect
Stunning Theme: Default

To provide our mobile customers the best experience ever, we have professional team from SimiCart customize our app with a stunning design, well-structured layouts and smooth app flows from onboarding screens to checkout. Thanks to excellent customization services and support from SimiCart, we have successfully deliver a seamless shopping experience while keeping customers engaged and driving conversions.

Over 4000 furniture and mattresses products can be overwhelming to our customers. However, we are still able to help them find their desired products in seconds without any difficulties with Voice Search feature. Instead of going through a long list to search for products, users can get exactly what they are looking for by talking to the device. 

Being able to deliver the best services to our customers is a huge win. And intergrating Zopim Chat into our shopping app is the key to achieve that. This feature allows our support team to create a personal connection to our customers by sending targeted messages and automating live chat. Proactively reaching out to customers has contributed to 35% increase in our retention rate. 

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Cadar Sergiu
Manager