Terms and Conditions

Please read the following Terms and Conditions carefully before using any products or services on www.simicart.com. When you purchase our products or services, we assume that you have read and agreed to all of our terms and conditions.

Copyright

SimiCart is the copyright holder of all softwares sold on this site. The copying, redistribution, use or publication of any products without SimiCart’s permission is strictly prohibited. You are not allowed to use any parts of our code in whole or part of any other softwares or products or websites.

Product License

- One license is valid for one domain and one server, if you wish to change your domain or server there might be a fee involved.

- We remain the right to use your app for showcase purposes.

Product Update

- We upgrade our core regularly to meet popular requests from customers or make our products perform better. Customers who purchase a product from SimiCart will get the updated versions of their purchased package for free.

- Magento 1.x and Magento 2.x are treated as different platforms and therefore migrating your app from Magento 1 into Magento 2 is NOT a product update. Customers who wish to switch their app from Magento 1 to Magento 2 need to pay Magento 2 license fee (all customizations already implemented in Magento 1 app will be re-estimated and paid for accordingly).

Note:

- Customization is not a product update hence it will be charged. Customized product will need to be re-customized for cases. Those who use our customization service and wish to update your product will need to ask for a quotation for the renewed customizations.

- Newly developed products or features is not a product update (is not included in the purchased package). New features can be however purchased upon request.

- We remain the right to stop supporting customers who use an outdated version of SimiCart (timeframe 36 months), and refuse to update. This is due to the fact that during these updates the development tools, application flows and system may have been altered.

Support

- Different packages have different support period. Please consult our support team for the support period of your current package.

- After your support period ends, you will no longer receive our support. You can extend your support period by purchasing our support packages.

- Support includes answering questions related to our products, bug/error fixing to make sure our products work well with your site exactly like our demo.

- Support does not include re-installation or customizing our product to fit your own needs. This is a separate service, please review below for more information.

- Different packages have different types of support hours and means accordingly: Email (ticket), Chat, Skype or phone.

- To ask for support or report bugs, please submit a ticket to our Support system.

Customization

- We charge $40/hour for customization service. Upon request, customer will receive a detailed quotation.

- Customization project will not be carried out until the payment is made.

- Customization will not be done via Teamviewer.

- We support almost all default Magento features. Below is what classifies as customizations:

- Request to change the original design of SimiCart native app or PWA
- Request to add un-supported features that is not listed in SimiCart Features page.
- Request to customize features that is listed in SimiCart Features page but is not synced nor working with your website due to another customization, a third-party plugin and various other reasons.

- All customization is supported for lifetime which includes answering questions related to the customizations, bug/error fixing to make sure our products work well with your site exactly like your requirement. It does not however included when you decide to upgrade your website or SimiCart product. Please refer to product update sections above for more information

- All customizations need to be estimated and follow our rules of estimation.

- All requested customization has to be supported by requester with adequate information: Access to FTP and admin details, access to development site (in-case live site can not be accessed), access to extensions relating to the requested customization. We will sign your NDA form or provide you an NDA form to ensure that your information is protected and secured.

- The deadline for customization projects will be provided based on our current workload. If you wish to have the customization done sooner there might be a small fee of overtime work involved.

- All customization once confirmed cannot be altered. Any changes to the original request will need to be re-estimated and the agreed-upon deadline will also possibly be changed as well.

- We remains the right to refuse customization request from customers in the following cases: Customer do not wish to pay for the estimated customization; customer's purchased package is too old and need to be upgraded to the current or newer platform (please review Product Update); or the feature does not meet SimiCart technical capability and availablity.

Prices and Payment

- Customers will pay SimiCart all fees due according to the prices and terms provided by SimiCart Agent upon contact.

- All discounted price for Yearly packages will be applied for that particular year only.

- Payment is made monthly, annually or one time only depending on each license (see License Agreement).

- SimiCart license fee needs to be paid in full amount before the app can be published.

- For any payable amount dued and failed to be cleared by customers, we remain the right to disable the app after 1 month without hearing back from the customer.

Cancellation

- You can suspend or cancel your subscription once you have reached the term of your agreement. All license subscriptions shall be automatically renewed for additional periods equal to the expiring subscription term or one year. Customers must provide written notice of cancellation or suspension at least 30 days before the contract auto-renewal date for us at support@simicart.com.

- For one-time payment, the refund period is valid for the first 30 days of your purchase for your full refund. If the product is proved to be faulty or is believed to be advertised incorrectly, please submit a ticket with your order information to our ticket system to request a refund. You will receive your refund within 7 days after your request is confirmed.

Note:

- Any refund request after 30 days from purchase date is not accepted.

- Customization request is not a product flaw.

- Refund is not applicable for custom licenses.

- Customization is not refundable once confirmed and carried out.

Changes to these Terms and Conditions

Please note that these Terms and Conditions are subject to change. We reserves the right to modify these terms and conditions at any time. Regardless, we will post any terms and conditions changes on this page and, if the changes are significant, we will provide a more prominent notice.